Subscription · Documentation

Access to Subscription Management

To manage your subscription, go to the Settings section from the side menu. There you will find the "Manage subscription" button that will take you to the Stripe portal.

What you can do from the Stripe portal

View your current plan and account limits
Change your subscription (increase or reduce the number of available terminals)
Change payment method
View payment history and invoices
Manage your billing

                💡 Note: The "Manage subscription" button in Settings redirects you to the Stripe portal, where you can securely perform all subscription-related tasks.
              

Change your Subscription

You can change your plan at any time from the Stripe portal (accessible from the "Manage subscription" button in Settings). This allows you to:

Upgrade your plan: If you need more available terminals, you can upgrade to a higher plan. The change applies immediately and you will be billed the corresponding proration.
Downgrade your plan: If you need fewer terminals, you can downgrade to a lower plan. It's important to understand how this process works (see below).

                💡 Tip: If you upgrade your plan, you will have immediate access to the new available terminals. Make sure your needs fit the new limit before making the change.
              

Payment Method

You can change your payment method at any time from the Stripe portal. The new method will be used for all future billings.

Important information

When you change your payment method, the information will be updated for upcoming billings. Pending or already processed payments will continue using the previous method.

Payment History

From the Stripe portal you can access your complete payment history. Here you will find:

All your previous invoices
The status of each payment
Billing dates
PDF invoice downloads

Plan Downgrade

When you downgrade your plan (reduce the number of available terminals), it's important to understand how the process works:

⚠️ Immediate effect: Plan downgrade takes effect immediately. This means your new terminal limit applies at the moment you make the change.

If you are using more accounts than your new plan allows, the following will happen:

Marking of excess accounts: Accounts that exceed the new limit will be automatically marked. This allows you to easily identify them.
24-hour grace period: You have 24 hours to reorganize your accounts before the excess ones are automatically deleted.
Automatic deletion: After 24 hours, accounts that exceed the limit will be automatically deleted from the system.

                💡 Recommendation: Before downgrading your plan, review which accounts you are using and manually deactivate or delete those you don't need. This will give you more control over which accounts to keep active.
              

Configuration period

The 24-hour period is designed to give you enough time to configure your accounts without problems. During this time, you can deactivate or delete the accounts you don't need, and reorganize your connections in the Connection Editor.